Policies & Shipping
All items are gift wrapped and mailed in a small cardboard box from Albuquerque, NM. USA
Orders ship within 3 business days.
I ship orders using USPS first class and/or priority mail which includes insurance and delivery confirmation on packages shipped within the USA. If you need quicker shipping, please contact me for shipping options and rates. Domestic shipping normally takes 3-5 working days
International packages are shipped using USPS first class international mail. All duties, fees, VAT’s or other taxes are the sole responsibility of the buyer. It is the buyer’s responsibility to know what is allowed to be shipped to your country. I fill out customs forms honestly and accurately, I am not able to mark shipments as gifts or declare a lesser merchandise value. International shipping takes approximately 2-3 weeks, although customs can occasionally delay packages further.
I take pride in every piece I create, so I stand behind my work 100%. If for any reason you are not satisfied with your order please contact me to arrange a refund*. I will refund your full purchase price, not including shipping fees, upon return of the item in its original condition, and within 30 days of your receipt. All refunds will be issued via the original payment form.
*custom order refunds will be granted on a case by case basis.
I create my pendulums to be strong and durable. However, I am working with natural stones which can have hidden imperfections. These imperfections can result in chips or cracks, the focal is especially susceptible. So please treat your pendulum gently.
My work is guaranteed for quality under normal wear and care conditions, in the unlikely event that your item breaks under normal conditions, just return it for a free repair. I will cover the cost of the repair along with return shipping to you. Should your piece break due to a traumatic experience, I will happily repair it for a nominal fee. Contact me via Etsy conversation for mailing address and repair details.
All work here and elsewhere is protected under copyright of design, content and concept.